Cancellation policy

1. About this policy

This cancellation policy explains how to cancel a paid plan and how to cancel a tutoring session, and what happens when you do. It forms part of, and should be read together with, our Terms of service and our Refund policy. Where it refers to "we", "us" or "Sino Tutor" it means the platform operator; "you" means the account holder.

2. Cancelling a subscription

You can cancel a paid Plus or Pro plan at any time from your account settings - you do not need to contact us, and there is no cancellation fee.

• When you cancel, your plan stops renewing at the end of the current billing period.
• You keep access to your paid features until that period ends, after which your account moves to the Free plan.
• Cancelling does not, on its own, delete your account or your data. You can continue to use Sino Tutor on the Free plan.
• Any refund for an early cancellation is governed by our Refund policy; cancelling does not by itself entitle you to a refund of the current period.

If you cancel by mistake, you can resubscribe at any time, though this starts a new billing period.

3. Cancelling a tutoring session

A booking is an arrangement between you and an independent tutor. You can cancel a session you have booked from your bookings page. So that tutors can plan their time, the following notice periods apply:

• More than 24 hours before the session. You may cancel free of charge, and any amount paid through the platform is refunded in line with our Refund policy.
• Less than 24 hours before the session (late cancellation). The tutor may treat the session as a late cancellation and a charge may apply, because the time was reserved for you.
• No-show. If you do not attend and do not cancel, the session is treated as delivered and is generally not refundable.

A tutor may set out their own additional cancellation terms before you book; where they do, those terms are shown to you and apply alongside this policy.

4. Cancellations by a tutor or by us

A tutor may occasionally need to cancel a confirmed session. If a tutor cancels, you may reschedule at no extra cost or receive a full refund of any amount paid through the platform for that session. If we need to cancel a session or a feature because of a fault, outage or safety concern on our side, we will let you know and put things right, including a refund or credit where appropriate.

5. Closing your account

Closing your account is different from cancelling a plan. You can ask to close your account at any time via your settings or our contact page. Before you do, please cancel any active paid plan, because closing an account does not automatically trigger a refund. We handle the personal information associated with a closed account in line with our Privacy policy and POPIA notice.

6. Changes to this policy

We may update this cancellation policy from time to time. When we do, we will revise the date shown above, and where the changes are significant we will take reasonable steps to bring them to your attention.

7. Contact

If you have any questions about cancellations, please reach us via our contact page.